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NC DMV points to understaffing as cause of long lines and wait times – Raleigh News & Observer


The North Carolina Department of Motor Vehicles (DMV) is facing long lines and wait times due to a shortage of workers, according to a report from the Raleigh News & Observer. The issue has been plaguing DMV offices across the state, leading to frustration among residents trying to access services such as renewing driver’s licenses, getting vehicle registration, and obtaining other necessary documents.

The shortage of workers has been exacerbated by the COVID-19 pandemic, which led to the closure of some DMV offices and reduced staffing levels. This has resulted in longer lines and wait times for customers, with some reporting waiting for hours just to complete simple transactions.

The DMV has acknowledged the issue, stating that they are working to address the staffing shortage by hiring more employees and expanding their hours of operation. However, the process of hiring and training new workers can take time, and in the meantime, customers are left to deal with the frustrating delays.

Residents are encouraged to utilize online services and make appointments in advance to help reduce wait times. The DMV also recommends checking wait times at different locations and planning visits accordingly to avoid the busiest times.

Overall, the shortage of workers at the NC DMV has led to long waits and delays for customers trying to access essential services. The department is working to address the issue, but in the meantime, residents are advised to plan ahead and utilize online services to help streamline the process.

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