North Carolina DMV offices are under scrutiny as state legislators address customer complaints and long lines. Video footage from Rep. Erin Paré shows a line of over 30 people at a DMV office in Fuquay-Varina, prompting a request for a site visit from DMV Commissioner Wayne Goodwin. Paré, representing southern Wake County, notes her constituents are driving long distances due to long wait times and lack of online appointment availability.
Marty Homan, a spokesperson for the NC Department of Transportation, acknowledges the need for more employees and DMV locations to accommodate the state’s growing population. Despite requests for 40 new positions in the budget, no new positions were approved this year. The Fuquay-Varina office, authorized for seven full-time positions, currently only has three employees on staff.
Paré questions the disparity in funded positions between urban and rural areas, suggesting a need for staffing adjustments based on demand. Recent online reviews complain of long wait times and difficulty in securing appointments, despite efforts to address concerns by opening on Saturdays and offering online scheduling.
While Paré is still waiting to hear from Commissioner Goodwin, she hopes for a meeting with him, along with local mayors, to address ongoing issues at the DMV. The state government continues to face pressure to improve efficiency and reduce wait times for customers across the state.
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